14Apr/17

United CEO Says Airline Won't Use Law Enforcement Officers to Remove Passengers

When the news broke that a United Airlines passenger had been forcibly dragged out of his seat and down the aisle of a plane to make room for airline crew members, United CEO Oscar Munoz put the blame squarely on the passenger, calling him “disruptive and belligerent.” That didn’t go over well with the public, and now Munoz is doing an apology tour, promising that “This will never happen again.”